Omni-channel Strategy and Innovation

• Physical and Digital Integration

• Growth and Expansion

• New Formats

• Advanced Analytics

• IT and Technology Strategy

The retail industry is undergoing an unparalleled transformation. Retail development levels are reaching an all-time high as more conversions to mixed-use destinations take place, retailers of all categories are expanding their distribution networks and continuing to speed up product delivery timing, and digitally native brands are ready for bricks-and-mortar expansion, among other innovations taking shape. Our Advisors and best in class broker partners constantly analyze and engage their local markets, offering clients insight into current conditions, hidden opportunities, and unique trends. Partnered with industry leading architects and contractors from around the globe and our in house design and FFE team, we take extreme pride in helping you locate, negotiate, design and build your physical retail space.

Our evaluation of store operating models and labor effectiveness includes a 360-degree approach that incorporates Home Office, Field Leadership, and Stores, as well as the key processes and tools that the Store Operations teams utilize. Our Store Operations Advisors spend time at our clients’ stores and offices to better understand their operations and unique customer experience model. We differentiate ourselves by leveraging our retail experience and our deep library of proven best practices; our “process first” approach to design and implementation; comprehensive change management to ensure adoption and success; and data-driven and fact-based decision making to drive both near-term and long-term value. Our team has significant experience not only as Store Operations Advisors, but also as former leaders of various store operations and field organizations. We don’t just “talk the talk” - our team has “walked the walk”.

Inventory planning and control in organizations that have multiple sales channels and communications platforms requires a unique approach. Our team combines its strong merchant background in the omni-channel environment with unparalleled analytical rigor to deliver best-in-class inventory planning and control solutions. Many retailers invest enormous amounts on Merchandising systems only to be disappointed with the results, often much lower than what software vendors and systems integrators had promised. Our Advisors understand why these implementations can be discouraging. We have helped multiple retail chains remediate their merchandising systems to realize the highest possible ROI. Our experienced team will unlock value through both near-term improvement and longer term, more sustainable process and tool optimization to enable and sustain achievement of financial and operational improvement objectives.  

For retailers of any size or market, a spot-on supply chain strategy isn’t a luxury; it’s an imperative. Devising and implementing a sound strategy takes deep experience in every aspect of the retail supply chain – from projecting future business requirements to building vendor relationships to making positive changes in inventory levels, product flow, transportation strategies and more. Retailers face a tough balancing act: Deliver inspiring and seamless experiences across the digital and physical worlds while remaining cost-effective and focused on sustainability and continual improvement. No matter where your company falls on the supply-chain maturity curve, reinventing or simply optimizing your supply chain can help you become an industry leader. We have helped companies in many different industries conquer capacity constraints, overcome margin pressure, embrace digital technologies and fully align their supply chain capabilities with their strategic ambition.

Effective retail marketing drives awareness, traffic and, ultimately, converts shoppers into loyal customers. Increasingly, shoppers are frequenting a multitude of retail outlets through an evolving and intricate path to purchase.  Retailers have an elevated level of influence with shoppers as they maneuver in and out of research, browsing, purchasing activities in an Omni-channel ecosystem. Advances in technology, like mobile marketing and e-commerce, are providing an increased level of assortment offering, pricing transparency, and loyalty tools – like subscription – to shoppers as expanded choice shifts the power. Our team transforms your marketing with a practical, proven combination of analytics, customer-centric data insights and a test-and-learn approach, so you quickly begin delivering the right messages to your customers and building the skills of your existing team. Our data-driven approach focuses on the customer, directing marketing spend, and related ROI metrics to deepen relationships with customers.

Talent finds talent. We understand that the best brands are fueled by the best talent and our clients want the highest quality candidates available within the shortest amount of time. We begin each assignment with a complete understanding of the specifications and timing of each search. We tailor every search by researching each position, networking and qualifying candidates and listening to client feedback to ensure success. Our commitment and approach is customized to your needs. Being 100% retail focused ensures a vast retail network filled with QUALITY candidate referrals. What sets us apart is not only our exclusive focus on specific industries where we have more than 20 years’ experience developing a solid and trusted recruitment network. We are also our clients’ partner beyond the recruitment transaction. We are engaged before, during and long after an assignment is complete.